Return & Exchange Policy
RETURNS & EXCHANGES
All our products undergo a thorough quality check before being dispatched. Returns and exchanges will only be accepted if your order is damaged in transit or you have received the incorrect product from our end. In this case, you may return the item(s) in the original packaging and in unworn condition, as primarily received by you.
There will be no return/exchange/replacement on orders, sale items or items purchased using a credit note or gift coupon.
Our exchange policy is valid for 24 hours after you receive the product. To avoid any misuse of this policy, any cases of late notification or any unreasonable demand will be handled at the company's discretion and we reserve the right to not process those returns. As proof of receiving damaged products, we will need to see the video of un-packaging the product and hence it is strongly recommended to record a video while opening the shipping packaging of your product.
Our exchange policy is valid for 24 hours after you receive the product. To avoid any misuse of this policy, any cases of late notification or any unreasonable demand will be handled at the company's discretion and we reserve the right to not process those returns.
No extra discounts can be availed on exchange products.
To place a return, you must notify us within 24 hours of receiving the damaged package, by emailing us at firstname.lastname@example.org. In order to accept your return request, we will require a video of the opening of the sent package clearly showing damaged or incorrect products / item(s) received in the shipped package. Upon receiving the email with the video, based on the discretionary approval given by the House of Armilla’s quality team, we will arrange for your damaged / incorrect product to be collected.
Please be patient in the processing of exchanges, since there can be a slight delay in processing the exchange during festive and holiday season or due to the non-availability of the specific product.
The fresh or correct product will be dispatched to you, once we receive the returned order in original packaging. In case the product is unavailable or out of stock, we will issue a store credit, which will be valid for 90 days after you receive it.
The customer will have to pay the shipping fee to receive the 2nd exchange order which can vary from Rs 100-150 Rs depending upon their city.
In cases of gifts, any returns or exchanges can only be initiated by the original purchaser or the product.
By default, Items can only be picked up from the same address to where it was shipped. For any change in address, please contact the customer care at email@example.com. Kindly inform the customer care when the package is picked up from your address, preferably with the photo of the pickup receipt, so that we can keep a track of the returning order
Conditions Under Which Return/Exchange is Denied
Under following conditions we will not process any returns or exchanges:
- Customer’s delivery address is Incorrect or outdated or was not entered correctly on our website
- Three failed delivery attempts by our courier agent
- Package is refused by the recipient
- Incorrect sizes ordered. Please carefully review the sizes mentioned in the product description before placing the order
- Products returned in a used or damaged condition
- Minor colour and design variations, as all our products are handmade and the natural stones/pearls used are never the same
- The item delivered, is not damaged or faulty
We offer full refunds in only the following two conditions, without any exceptions:
A prepaid order is lost in the transit and the same is marked as "lost" by the shipping company in tracking status of the order.
A prepaid order is not delivered within 15 working days of ordering due to non serviceable address or a natural calamity and the same is updated by the shipping company in the tracking status of the order.
Jewellery boxes provided along with the jewellery are complementary. We use strong and high quality boxes and the primary purpose of the boxes is to protect the jewellery in transit and ensure that it reaches you safely.
In rare circumstances when there's any damage to the box in transit, jewellery boxes will not be exchanged and are not covered by warranty.
If you need an extra jewellery box, it will be charged separately along with extra shipping. Please contact our customer care to enquire about the same. This is only to assist our existing customers and we reserve the right to deny any request of additional boxes to avoid misuse of the branded House of Armilla’s boxes.
Also note that the design and quality of the boxes is completely at our discretion and can be changed without any prior notice.